Help
AISeeWhy is a self-service product. Most questions are answered here; the rest go to support@aiseewhy.com.
Results
Why does a crawler show 403 when my site works in a browser?
The page answered our request in that crawler's name with an error or a challenge, while the browser request got the page. Firewalls and bot protection (Cloudflare, Akamai, Imperva and others) often do this to unknown crawlers. Our requests come from our own server, not from the crawler owner's IP addresses, so a firewall that trusts the real crawler by its IP may still block us. Each finding has a curl command to repeat the request yourself, and the server-log check shows how the real crawler was answered.
Why did my score change?
The score is 100 minus 15 for each P1, 6 for each P2 and 2 for each P3 finding. It changes when your page, robots.txt, sitemap or firewall changes, when a server error appears or disappears, or when our rules change. Every report shows the rules version. Check again to see exactly what changed since the last report.
What do P1, P2 and P3 mean?
P1 is critical: AI search or AI assistants cannot read or trust the page. P2 is important: it makes the page harder to understand or cite. P3 is nice to have, or a policy choice such as blocking AI training crawlers.
Why is blocking GPTBot or ClaudeBot only P3?
Those crawlers collect training data. Blocking them is a legitimate choice and does not remove you from AI search. Blocking search and user crawlers (OAI-SearchBot, ChatGPT-User, Claude-SearchBot, PerplexityBot and others) is P1, because it stops AI answers from reading and citing your pages.
Does AISeeWhy run JavaScript?
No, and neither do AI crawlers. The "What AI crawlers read" panel shows the page text exactly as your server sends it. If the main content only appears after JavaScript runs, AI crawlers do not see it.
Fixes
How do I apply a fix?
Open the finding and copy the fix: a robots.txt change, a Cloudflare rule, JSON-LD markup, an llms.txt draft or a short instruction. Apply it on your site or in your CDN. AISeeWhy never changes your site, your code or your CDN settings.
How do I confirm the fix worked?
Press "Check again" on the report. The new report shows what was fixed, what is new and how the score changed. With monitoring, the next scheduled check confirms it too.
Can I send the report to my developer or my client?
Yes. "Share link" creates a read-only link to the report; you can turn it off at any time. "Print or save as PDF" prints the report from your browser.
Monitoring
How does monitoring work?
Add a page in your account and choose daily or weekly checks. Each check is saved in your history. You get an email when a check finds a new P1 problem or the score drops by 10 or more, at most one email per page per day.
How do I stop monitoring or alerts?
Remove the page under Monitoring in your account. Monitoring also pauses when your plan or trial ends.
Plans, payments and refunds
What does the trial include?
Seven days of Pro after you first sign in, without a card. After it you keep a free account with one check per day.
How do I cancel?
Open your account and press "Manage subscription", or use the link in any receipt from Paddle. The plan stays active until the end of the paid period.
How do I get a refund or an invoice?
Payments are handled by Paddle, our reseller and merchant of record. Go to paddle.net and look up your order with the email you paid with: you can download invoices and request a refund there. Every payment can be refunded in full within 14 days.
Who charges tax?
Paddle calculates and collects sales tax or VAT for your country and shows it at checkout and on the invoice.
Account and data
I lost my API key.
Keys are shown once. Create a new one in your account; the old one stops working at once.
How do I download or delete my data?
"Download my data" in your account gives a JSON file with your profile and every saved report. "Delete account" erases your data and cancels future payments.
Do you keep my server logs?
No. An uploaded log is analysed in memory and discarded; only the summary is shown to you, and it is not stored.
Limits
Why do I see "limit reached"?
Free checks, account checks, API calls and bulk audits have daily limits; they reset at midnight UTC. The limits are listed on the pricing and API pages.
Why do I see "at its daily capacity"?
The service has an overall daily ceiling that protects it from abuse. Try again later; scheduled monitoring continues.
Contact
How do I reach a person?
Write to support@aiseewhy.com. You get an automatic reply with useful links at once. We read every message, but AISeeWhy is a small self-service product and cannot promise a personal reply or a response time. For billing, Paddle's buyer support at paddle.net is the fastest way.
Questions about plans, billing or your data: support@aiseewhy.com